Dhaka Win Privacy Policy — Your Data, Our Responsibility

Dhaka Win is one of Bangladesh's most trusted online Sports Betting and gaming platforms. We believe that every user's privacy is a fundamental right, which is why the Dhaka Win Privacy Policy has been built on a foundation of complete transparency.

Whether you're registering on Dhaka Win, placing bets, or simply browsing our website — we make sure your data stays secure and is used solely to improve your experience.

This Privacy Policy applies equally to all Dhaka Win services, websites, and mobile apps. Everything stated here constitutes our legal commitment to you.

Dhaka Win only collects the information needed to provide you with the best possible service. Below is a breakdown of the data we collect, organized by category:

We will obtain your explicit consent before collecting any information beyond what is listed above.

Dhaka Win uses your data for the following purposes, each with a lawful basis:

• Account Management: To ensure secure registration, login, and account safety.
• Payment Processing: To process deposits and transfer winnings.
• Identity Verification: For KYC and age verification purposes, as required by our legal obligations.
• Customer Support: For fast resolution of your complaints and queries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Platform Improvement: To analyze and improve the user experience.
• Legal Compliance: To comply with directives from government and regulatory authorities.

Dhaka Win does not retain any data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction records: A minimum of 7 years, as required by financial regulations.
• Customer Service Conversations: Up to 3 years.
• Cookie & analytics data: Up to 2 years.
• KYC Documents: 5–7 years, as required by legal obligations.

Once the designated retention period has passed, your data is securely deleted or anonymized.

Dhaka Win never sells your data. However, limited information may be shared with trusted third parties where necessary to deliver our services:

• Payment Processor: bKash, Nagad, Rocket — only the information necessary to complete your transactions.
• Identity Verification Agencies: Licensed agency for KYC processing.
• IT & Cloud Service Providers: For data hosting and protection, under strict NDA agreements.
• Legal Authorities: Mandatory disclosure in the event of a court order or government investigation.

Dhaka Win uses cookies on its website to help enhance your browsing experience. Cookies are small text files stored on your device.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Dhaka Win uses industry-leading security technology to protect your data. Our security infrastructure is as follows:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security whenever you log in to your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Regular backups are maintained in secure locations.
• Access Control: Only authorized personnel have access to specific data.

As a Dhaka Win user, you have full control over your personal data. You may exercise the following rights:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You can ask us to stop using your data for specific purposes.
• Right to Object: You may opt out of marketing communications at any time.
• Data Portability: You may request your data in a machine-readable format.

To exercise these rights support@dhakawin.betEmail us at. We will respond within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain why.

Dhaka Win strictly prohibits the collection of data from individuals under the age of 18. We never knowingly collect or process information from any minor.

• Age verification is carried out at the point of registration.
• Any account identified as belonging to a minor is immediately suspended.
• Any data found to belong to a minor will be permanently deleted.
• Parents or guardians with concerns are welcome to contact us.

Dhaka Win may update this Privacy Policy as needed. We will notify you before any significant changes take effect.

• For significant changes, you will be notified via email or SMS.
• For minor edits, only the updated date at the top of the page will be changed.
• Updated policies take effect from the date they are published.
• If you object to the new policy, you may request to close your account.

We recommend checking this page regularly. The latest version is always dhakawin.bet/privacy-policycan be found at.

For any questions, complaints, or requests regarding this Privacy Policy, please contact us directly. Dhaka Win's data protection team is always here to help.

• Email: support@dhakawin.bet
• Support Hours: 7 days a week, 9:00 AM – 11:00 PM
• Average Response Time: Within 24–72 hours